I want you to be delighted with your order, so if you are not completely satisfied with your purchase, please get in touch using the form below. I aim to respond to all queries within 24 hours, although this might take up to 48 hours during busy periods.
For standard orders, you have 14 days to return an item, from the date you received it. To be eligible for a refund, please use the form below to advise of your reason for returning, and I will be in touch with details of where to return your item to. Your return must be in the original packaging, unused, and arrive in the same condition that you received it.
For bespoke items, such as a commissioned painting, refunds are only available in cases where the order has been lost or damaged by the courier. In order to make a claim for loss or damage by the courier, you need to inform me within 24 hours of receiving your order, and provide proof of the damage upon request. This is in order that I can make a claim with the courier.
You must provide proof of posting for any items you return. For larger or more valuable items, such as original paintings, or canvas prints, I will arrange a collection by my preferred courier in order to protect your refund and minimise your return cost.
Once your return has been received, it will be inspected as soon as possible. You will be notified of the status of your refund as soon as possible after inspecting the item. This is usually within 24-48 hours.
If your return is approved, you will receive a refund via your original method of payment. Your refund will be issued as soon as it is approved, although how quickly you receive it will depend on your method of payment, and your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.
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